Explain how to match products and/or services to customer needs

Subject: save the whales! dear professor crest, i know you are really busy and everything, but i was hoping that you could spend more time thinking about how to save the whales. it’s up to us to speak up on their behalf. it’s really wrong that some amusement parks use these poor, defenseless animals for recreational purposes. this must be stopped, and you’re the person to do it! ttyl, jules which revisions would make this e-mail more formal? check all that apply. a. removing the contractions b. removing the exclamation points c. removing the salutation d. removing the slang and casual speech e. removing the information about amusement parks

Which characteristic is common to memoirs? a. they analyze all sides of a particular issue. b. they give the entire life story of an author. c. they may include fictional characters. d. they are written in first-person point of view.

What is indirect characterization? 1 when the author shows a character’s traits through words and actions 2 when a character expresses her true nature by acting in an opposite manner 3 when the narrator tells what a character is like with an explicit description 4 when a narrator is also a character in a story who provides internal thoughts