Which of the following choices shows an assertive response that mr. smithers could have used when talking to
paulina?
a mr. smithers stormed out of the meeting and decided to close the shop forever.
b. mr. smithers allowed paulina to yell at him and then said to her, "we can do whatever you want to
do."
c mr. smithers talked over paulina: "i don't care what you have to say. we'll review the closing
procedures again today. if you people mess it up again, we'll need to reconsider your employment
here."
d. mr. smithers allowed paulina to finish her explanation before he said, " you, paulina, for year
explanation. perhaps we can all discuss a better way to close the shop so that it's not as time-
consuming yet still neat. what are your ideas? "