What organizational strategies and management skills might you employ to resolve co-worker conflict ?

The correct answer to this open question is the following.

The organizational strategies and management skills you might employ to resolve a co-worker conflict are the following.

Conflict resolution is one of the key aspects of a good leader on a daily basis. Managing people is a delicate and serious issue, so the leader always has to show respect and compassion over the issues of employees or co-workers.

Specifically, the tools that can help you resolve any issue with a co-worker are, 1) honest listening to what is the centerpiece of the conflict. 2) When listening, completely detached from any misconception or personal belief because you can bias the nature of the problem 3) Try to be in your co-worker shoes to try to understand its emotions. 4) Patiently state your opinion and the things do not like from your co-worker. Remember you are talking to fix things not to make it worse. 5) try to reach an agreement ad respect it. 6) If there is no way to work things out, tell him/her that you should go to Human Resources to solve the issue.

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