What do the best reason a formal tone and language should be used in professional electronic communications ?

What can be inferred from the following sentence in the passage? then he asked me my name. scarcely had i uttered it when he made a gesture of astonishment. a) the sentence implies that the attendant knows the colonel. b) the sentence implies that the colonel is giving up on life. c) the sentence implies that the attendant is going to get fired. d) the sentence implies that the colonel recognizes the attendant's name.