Customer: i would like to return this blender.
sales clerk: when did you buy it?
customer: two weeks ago.
sales clerk: i'm sorry, but according to our policy, we do not accept returns after ten days.

what is the effect of the underlined word phrase?
a) the sales clerk is placing responsibility upon the business.
b) the sales clerk is making the company's policies clear.
c) the sales clerk is trying to be as rude as possible.
eliminate
d) the sales clerk is ignoring the customer's concerns.

The answer is B) The sales clerk is making the company's policies clear. Obviously, he is not trying to be as rude as possible so we can eliminate c.

He is not ignoring the customers concerns, he is stating the fact that no matter what the problem is with the blender, they can not return it after 10 days.

He is not placing responsibility on the business, because he includes himself in the we don not accept returns after 10 days, and he turns them away, not directing them to the manager or a higher office.

Therefore, the only logical answer is B

Hope this helps!

in the section of speech is not