Describe the appropriate language and tone to be used in a business letter of complaint

The tone and the appropriate language of a business letter that is a complaint should be polite and formal.

Explanation:

When writing out a complaint letter to a business, the tone should always be formal and polite. The person writing the letter should assume that the person who reads the letter will be willingly to help resolve their complaints with the company. Make the letter is precise and to the point. The letter needs to be written to the main business office or to the district manager.

a because they still enjoy the fire.

explanation:

the anecdote makes readers feel sorry for the man’s lack of heritage, then reminds readers that the man has an equally valuable heritage.