Use the indirect pattern when you need to soften or delay bad news until after an explanation is given. Understanding the four components of the indirect pattern will help you craft messages that convey empathy, present reasons, cushion bad news, and close pleasantly. What buffering technique are you using if you show in your opening that you care and are concerned

The general method for indirect strategy is Start with a neutral buffer.

Explanation:

The general method for indirect strategy goes like this:

-Start with a neutral buffer, you should never start with good news because it will give the reader false hope that more good news will come. So a neutral “buffer” or a show of appreciation for your business is a good way to start. You are not apologizing for the bad news that is coming, you are simply preparing the reader for it.

-The next part is where you give reasons. There are many studies on the effectiveness of reasons in communication: people like to know why things are the way they are. By offering reasons, you will make the bad news easier to accept and once you have prepared the reader, you give the bad news.

The idea is also not to give infinite turns to the subject in general, since the information and the objective of the message can be lost. It is important not to spend too much time on this: the buffer should be short, so as not to make the moment tedious and lose the attention of the public before reaching the main topic.

-Finally, in your conclusion, divert attention from the bad news. Don't talk about it anymore, be nice, focus your final efforts on future opportunities and recover goodwill.