If a user on a laptop complains that they are unable to sign into windows even though they are certain they are entering the correct password, what should you have them do?

Janice recently received her college degree and is looking for a job. she is worried that since she just finished school, she will be required to repay her perkins and direct subsidized loans immediately. janice pulls out the paperwork she signed and reviews it again for repayment information. after reading all of the information, janice discovers that