Clara is asking for a refund or a replacement for a malfunctioning printer that is no longer under warranty; her application for a refund or replacement would be called a

Solution: the categorization of functional and non-functional requirement are as follows: some of the more typical functional requirements include: • business rules• transaction corrections, adjustments and cancellations• administrative functions• authentication• authorization levels• audit tracking• external interfaces• certification requirements• reporting requirements• historical data• legal or regulatory requirementswhile,some typical non-functional requirements are: • performance – for example response time, throughput, utilization, static volumetric• scalability• capacity• availability• reliability• recoverability• maintainability• serviceability• security• regulatory• manageability• environmental• data integrity• usability• interoperability

B, it is easy to scan for key information. there are times when a lot of information is included in a business letter. the block letter format you find key bits of information quickly, without having to read through the whole paper.

Typically you use a cd.