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Anna is the sales manager for Wheelright Glass Products. She has an important announcement to make to her team of 12 sales representatives. To ensure that each of them receives the exact same message at the same time, Anna has typed up the announcement, along with all key details, and emailed it to her team. One member of the team, Steve, did not receive the email because his computer crashed. What feature of the communication process is taking place between Anna and Steve

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