Gregor has worked in software quality assurance for three years, but is looking for opportunities at other companies as a means to increase his salary and gain responsibility. To prepare for his interview for a software engineer position, he studies programming in his spare time and asks friends who are already programmers for interview tips. Despite his relative lack of experience, he is thrilled when the human resources manager for the new company calls to tell him he has been hired. Although he is eager to please his new boss, he gets nervous when his first assignment requires him to implement a new user interface feature in a programming language he is not very familiar with. While feeling a bit anxious about his ability to complete the task, he uses online tutorials and asks for guidance from co-workers to help him achieve his goal. He has to work late for three nights, but by the end of the week, he is proud to have accomplished the task successfully and have learned new skills in the process. Gregor's path to success is an example of