I have the ask tutor option but whenever I try to use it it just says oops it didn’t work try again. When I try again it never works. How do I fix that?

Someone plzz me which of these defines a social search? a. asking a search engine a question that is answered by a real person on the other sideb. modifying search results based on popularity of a web pagec.modifying search results based on a ranking of a web page