1. the cases of eggs ordered by a bakery are examples of which component of the business process?
(1 point)
• activities
• facilities
• information
• resources
2.
what does this process model demonstrate?
(1 point)
• the importance of greeting a customer
• the best way to run a store
• the key to increasing sales
• the sole reason that a customer decides to make a purchase
3.
in business process engineering, the teams build a(n) that documents the current situation and then adjust it to address the problem.
(1 point)
• organizational map
• current-process scheme
• operational process flowchart
• as-is model
4.
which of the following business processes would most likely be fully manual?
(1 point)
• amazon. com tracking data on its best-selling book titles
• walmart deciding which items to put on sale
• a local grocery store tracking its inventory
• a new restaurant choosing its weekly specials
5.
which of the following boxes represents data?
(1 point)
• customer greeted?
• customer enters store.
• responsible employee is disciplined.
• no sale is made.
6.
a company’s database is an example of a(n)
(1 point)
• activity.
• facility.
• information silo.
• resource.
7.
which of the following can be classified as data flow for a bookstore?
(1 point)
• the number of returns made within a two-week period due to poor binding quality
• the total amount of sales in a year of books written by nobel laureates
• the amount of money earned in a week being invested in new book purchase
• the amount of people who purchase food with coffee at their in-house coffee shop
8.
a business process is defined as a network of activities that generate value by
(1 point)
• maximizing the margin.
• promoting resource flow.
• acquiring additional facilities.
• transforming inputs into outputs.
9.
a car rental company has a process it uses when return customers initiate contact. first, the company checks for the customer’s purchase history, if it exists. next, the company accesses a database that groups similar cars together so that it can attempt to sell a more expensive model. finally, the company records the result of the transaction. this is an example of which of the following?
(1 point)
• one information system supporting one business process
• multiple information systems supporting one business process
• one information system supporting multiple business processes
• multiple information systems supporting multiple business processes
10.
which of the following represents the correct sequence of the different stages in business process engineering?
(1 point)
• create components; assess results; implement processes; create as-is model.
• create as-is model; create components; implement processes; assess results.
• create components; create as-is model; implement processes; assess results.
• create as-is model; implement processes; assess results; create components.