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If you do use e-mail to send a complaint, it’s a good idea to
a. keep a copy so you have a record of the communication
b. cc the attorney general of your state so he or she can take action
c. print out a copy and mail it to yourself so you have a file copy
d. cc the owner of the company you are contacting so he or she is aware of the problem

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If you do use e-mail to send a complaint, it’s a good idea to
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