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In a hardware store you must first go to server 1 to get your goods and then go to a server 2 to pay for them. Suppose that the times for the two activities are exponentially distributed with means 6 and 3 min. (a) Compute the average amount of time it take Bob to get his goods and pay if when he comes in there is one customer named Al with server 1 and no one at server 2.

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