Anna has taken up her first job as an IT help desk technician. Which certification will help her advance her career? A. Microsoft Certified Solutions Expert
B. CompTIA A+
C. Cisco Certified Network Professional
D. Oracle Certified Professional

Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

Once the data center routes to the destination server that hosts the website, what's the next step in the internet process? user’s browser renders html code from destination server into web page request goes through router/model and isp request routed to nameserver and datacenter

Many everyday occurrences can be represented as a binary bit. for example, a door is open or closed, the stove is on or off, and the fog is asleep or awake. could relationships be represented as a binary value? give example.