Is the willingness to put a customer’s needs above ones own needs and to go beyond a job description to achieve customer satisfaction

customer-serious orientation

Explanation:

Customer-serious orientation can be defined as the willingness to put a customer’s needs above ones own needs and to go beyond a job description to achieve customer satisfaction.

This ultimately implies that, a customer-serious oriented business firm or company puts the needs, wants and requirements of its customers first without considering their own needs in a bid to satisfy and retain them.

Hence, customer-serious orientation requires the employees working in an organization to show and demonstrate positive attitudes and behaviors at all times.