Select the correct answer from each drop-down menu. Read the passage. What should Milo do? What customer service skills would he be showing?

Milo works for a cruise company. His company offers a seven-day Mediterranean cruise. A young couple seems interested in the cruise. They are especially attracted by the reasonable price range. While discussing the details of the cruise, the couple asks if free clean water will be available. Milo knows that water isn’t included in the overall price and that the couple will have to pay for bottled water.

Milo should . Milo is showing .

Answers:
• tell them it is not free (should be the first option)
• honesty (i think its the second option)