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Wendy had been searching the internet for a great deal on jewelry. While looking at one site, a pop-up was displayed that told her she had just been chosen as the winner of a nice prize. Being excited to win, Wendy clicked on the link provided to claim her prize. The next day, when Wendy tried to turn on her computer, her computer displayed the Blue Screen of Death (BSOD).After interviewing Wendy, you suspect that the pop-up she clicked on installed some malicious software that has caused her computer to lock up. What is the best place to begin repairing Wendy's computer?

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Wendy had been searching the internet for a great deal on jewelry. While looking at one site, a pop-...
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