is a computer application that enables a firm to combine computerized functions of all divisions and subsidiaries of the firm into a single, integrated software program that uses a single database.

Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

How would you categorize the software that runs on mobile devices? break down these apps into at least three basic categories and give an example of each.

The song about casey jones a railroad engineer who gives his life on the job would most likely gall under the folk song category of? a-work song b-nonsense song c-religious song d-ballad