Isaac was assigned to work on a computer in his company’s R&D department. While working on the system, Isaac received several text messages and emails from his coworkers about another issue in the data center. Isaac answered the text messages as they came in and finished working on the computer system in the R&D department. The next day Isaac was called into his supervisor’s office. His supervisor told him that he received a complaint that Isaac was on his phone instead of working on the problem with the computer.

What should Isaac have done differently to avoid this complaint?
A. Clarified with the client the nature of the problem.
B. Avoided distractions.
C. Made sure he was culturally sensitive.
D. Provided proper documentation.