You have repaired a broken LCD panel in a laptop computer. However, when you disabled the laptop, you bent the hinge on the lid now it does not latch solidly. When the customer receives the laptop, he notices the bent hinge and begins shouting at you. What do you do first? Second?

So first thing to do is

Listen carefully with almost patience and make sure you are not in a defensive mode

Secondly

Apologize and make an offer to replace the bent hinge.

you can not change you age soon as you signed up. the only way is too delete your account and use another account to sign up and put your correct age.

we can all learn from our past mistakes because we all have different ways of learning different types of techniques. my way may or may not another classmate remember and have the repetition to acknowledge such standard. such as remembering acronyms. using abbreviations to us remember keep things in order in our memory. this us figure out what comes next in the sequence. if so, what we have is a sentence of just letters all in caps. we either know the meaning or have no idea what it stands for. most of the time we know the meaning and context. but most of us who don't know, should learn by having a quick glance at what needs to be remembered. such as repetition in the memory for acronyms. one way that me, is the fact that i'm always doing math and english assignments. so we have to remember specific meanings such as soapstone for documents, such as citing correctly. or pemdas for doing the equations correctly, even if it's the super long way. this works for everyone. you just have to find what works for you by practicing and repetition daily.