You have been hired as a manager for the adjustments department of a nationwide bank based in your city. the adjustments department is responsible for making corrections to customer accounts. this is a large department, with several smaller sections that deal with specific accounts, such as personal checking or commercial checking. you've received your first set of management reports and can't make heads or tails of the information. each section appears to use a different methodology to audit their work and record the data for the management report. you request that a project manager from the pmo come down and get started right away on a project to streamline this process and make the data and reports consistent. this project came about as a result of which of the following? a. technological advanceb. strategic opportunity/business needc. customer requestd. legal requirement