Halcyon, an e-publisher has recently decided to use an information system that administers the way its customers access its online publications. the system assigns each customer with a unique id, maintains records of the books purchased by them, encrypts electronic documents for transmission, and includes options to order hard copies of the electronic documents they read online. which of the following refers to the set of technologies used in this case?
a. online identity management
b. digital rights management
c. internet resource management
d. inventory management

Match the steps of the process to julia's analysis. 1. analyze choices. current costs for making phone calls to foreign countries averages between five and ten cents a minute. 2. determine the goals. julia needs to reduce the cost of telecommunications without reducing her employees' ability to do their jobs. 3. gather data. the corporate computer network will be able to handle the increased traffic that will occur as a result of voip. 4. evaluate the decision. julia will have her it department set up voip in the smallest domestic office. 5. make the decision. julia will have employees document the benefits and problems that result from using the new technology.

Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

Which of the following statements best describes it careers?