A(n) is a telephone facility that manages incoming calls, handling them based on the number called and an associated database of instructions.

Automatic Call Distributor (ACD)

Explanation:An automatic call distributor which is also known as the ACD helps in providing the telephone services. It has the functioning of the distributing and answering of the calls according to their numbers.

It has the device that provides the menu with the voice to the various callers , picking up the incoming calls and distribution of it within a particular organization.