Due will upvote if answered describe the importance of interpersonal skills as it relates the 911 dispatcher profession. differentiate the difference between interpersonal skills and customer service.

You must be able to not only stay calm in worst case situations but do the job properly. example: someone had sadly drown, You need to be calm despite the terror of whoever made the call. you must talk them on how to preform C.P.R and call a ambulance. You can't sound panicked at all and must be kind. You must act as though even if seeingly the person is dead, make it sound like they will live without exactly saying it. This could cause panic and have a possibly life threatening issue.

Wait hold on lemme think