High levels of customer participation in a service imply that: a. the service is standardized. b. customers are not expected to share physical possessions. c. front line service providers follow instructions and enter customer information. d. customers can jeopardize the service outcome. e. front line service providers are responsible for all of the effort in service delivery. 0.5 points save answer question 19 of 20 next question

Diversified semiconductors sells perishable electronic components. some must be shipped and stored in reusable protective containers. customers pay a deposit for each container received. the deposit is equal to the container’s cost. they receive a refund when the container is returned. during 2018, deposits collected on containers shipped were $856,000. deposits are forfeited if containers are not returned within 18 months. containers held by customers at january 1, 2018, represented deposits of $587,000. in 2018, $811,000 was refunded and deposits forfeited were $41,000. required: 1. prepare the appropriate journal entries for the deposits received and returned during 2018. 2. determine the liability for refundable deposits to be reported on the december 31, 2018, balance sheet.