Susanna wanted to check out a new salon in her locality, so she decided to go for a hair styling session. she was very happy with the way her stylist connected and related with her concerns. she is judging the service based on its

step 1: create a plan

step 2: inventory facility equipment/assets

step 3: create preventive maintenance procedures

step 4: create preventive maintenance schedules

step 5: train your maintenanceteam

step 6: analyze – adjust - improve

or

step 1 – pm procedure design: doing the effective things

step 2 – pm procedure scheduling: efficient use of people and resources

step 3 – pm lubrication engineering

step 4 – pm training: back on the chain gang

step 5 – pm program management plan

step 6 – communicate, communicate, communicate

answer; realistic job preview;

answer(d) encourage cooperation by improving the chances of mutually agreeable transactions;