The strategy for diffusing change gives employees technical training to implement practices identified in the pilot project.

MARS

Explanation:

• Motivation

o Widely communicate and celebrate the pilot project's success

o Reward and recognize pilot project employees as well as those who work at transferring that change to other parts of the organization

o Ensure that managers support and reinforce the desired behaviors related to the pilot project's success

o Identify and address potential sources of resistance to change

• ability

o give employees the opportunity to interact with and learn from pilot project team members

o reassign or temporarily transfer some pilot employees to other work units, where they can coach and serve as role models

o give employees technical training to implement practices identified in the pilot project

• role perceptions

o communicate and teach employees how the pilot project practices are relevant for their own functional areas

o ensure that the pilot project is described in a way that is neither too specific nor too general

• situational factors

o give staff sufficient time and resources to learn and implement the pilot project practices in their work units

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