is criticized by his manager for his low productivity levels in the past month. Boris acknowledges that he has been underperforming and states that he would look at ways to improve his productivity. This scenario is an example of the style of conflict management.

The undress company produces a dress that women use to quickly and easily change in public. the company is just over a year old and has been successful through a kickstarter campaign. the undress company has identified a customer segment, but if it wants to reach a larger customer segment market outside of the kickstarter family, what question must it answer?