1.What type of customer do you find to be the most challenging and why? 2. What are some methods of response to an angry customer who becomes verbally abusive?
3. Contrast empathy and sympathy. Which is more productive?
4. What are some of the payoffs of coping with challenging customer?

Goods and services that can be used for the same purpose are and goods and services that are used together are

Corporations with suppliers, vendors, and customers all over the globe are referred to as : a) global corporations b) international corporations c) multinational corporations d) multicultural corporations

The stock of grommet corporation, a u.s. company, is publicly traded, with no single shareholder owning more than 5 percent of its outstanding stock. grommet owns 95 percent of the outstanding stock of staple inc., also a u.s. company. staple owns 100 percent of the outstanding stock of clip corporation, a canadian company. grommet and clip each own 50 percent of the outstanding stock of fastener inc., a u.s. company. grommet and staple each own 50 percent of the outstanding stock of binder corporation, a u.s. company. which of these corporations form an affiliated group eligible to file a consolidated tax return?