Business, 09.12.2021 04:10 brooket30057
After a report identified low employee morale, managers for Happy Mornings Hotels Inc. were concerned. Employee responses showed frustration with their inability to deal directly with customers' concerns and complaints. Employees feel that if they were empowered with the authority to make decisions, customer satisfaction would dramatically increase. This illustrates one of the disadvantages of decentralized authority.
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After a report identified low employee morale, managers for Happy Mornings Hotels Inc. were concerne...
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