Business, 05.10.2021 02:20 Andinojose
Choose the best course of action for each of the following scenarios.
A customer is angry and yelling because no one has been able to resolve an issue with her
product.
As a customer service agent, you are responsible for requesting a replacement part for a customer who is upset that his product needs one.
A customer is being rude to you and using off-color language. You respond
by
.
As a professional customer service agent, your ability to stay positive and focused on finding a solution that satisfies the customer is known as
.
Answers: 3
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Choose the best course of action for each of the following scenarios.
A customer is angry and yell...
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