. Discuss the concept of knowledge management and its role in relationship marketing. (15 marks)2. Illustrate the ways that ICT (Information and Communications Technology or Technologies) cansupport the customer relationship management process in any particular organisation of your choicein Namibia. (15 marks)3. Using what you know, describe the benefits of customer relationship management in a selectedorganisation of your choice in Namibia. (10 marks)4. Discuss the approach you would use to make justified recommendations for the improvement incustomer relationship management for the selected organization of your choice

3. describe the purpose of the sec. (1-4 sentences. 2.0 points)

Uppose that the federal reserve purchases a bond for $100,000 from donald truck, who deposits the proceeds in the manufacturer’s national bank. what will be the impact of this purchase on the supply of money? the money supply will increase by $100,000. the money supply will increase by $80,000. the money supply will increase by $500,000. this action will have no effect on the money supply. if the reserve requirement ratio is 20 percent, what is the maximum amount of additional loans that the manufacturer’s bank will be able to extend as the result of truck’s deposit? the maximum additional loans is $100,000. the maximum additional loans is $80,000. the maximum additional loans is $20,000. the maximum additional loans is $500,000. given the 20 percent reserve requirement, what is the maximum increase in the quantity of checkable deposits that could result throughout the entire banking system because of the fed’s action? this action will have no effect on the money supply. the money supply will eventually increase by $80,000. the money supply will eventually increase by $500,000. the money supply will eventually increase by $100,000.

The 39 percent and 38 percent tax rates both represent what is called a tax "bubble." suppose the government wanted to lower the upper threshold of the 39 percent marginal tax bracket from $335,000 to $208,000. what would the new 39 percent bubble rate have to be? (do not round intermediate calculations. enter your answer as a percent rounded to 2 decimal places,e.g., 32.16.)