The seller instructs the listing agent not to reveal a multiple offer situation. Another agent at the same brokerage, while on floor duty, takes a fax off of the machine. The floor agent recognizes the fax as an offer on the seller's listing. The agent on floor calls a buyer and advises the buyer to make an offer on the listing because it may not be available if the seller accepts this offer. Can the broker be held liable for the actions of the floor agent

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?