Nissan has flexible agreements with its suppliers and transporters to accommodate unexpected surges in demand without disruptions in service or in customer satisfaction. This is an example of the process.

This question is incomplete, the options are missing. The options are the following:

a) Product development and commeercialization.

b) Supplier-relationship management.

c) manufacturing flow management.

d) Returns management.

The correct answer is the option B: Supplier-relationship management.

Explanation:

To begin with, in the business management field the concept known as "Supplier-relationship management" refers to the system used by the managers of a company with the purpose of improving the relationships specifically with the suppliers of it, therefore that it seeks for the better arrengements with them and how to develop better strategic ways of improving both parties benefits in their contracts. That is why that the SRM is focus on maximizing the value of the interactions between the company and its suppliers so therefore that the case presented by Nissan is related to the process of using an excellent SRM.

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