Leadership asks that your customer support representatives expand their sales and product knowledge. You organize employees from other departments to cross-train your team. What, if anything, should you have done differently? A Made the training optional
B Created a list of frequently asked questions from other departments
C Told your team to escalate unknown customer questions to you
D Apologized for the additional training and offered an incentive for completing it
E Allowed your team to choose how they wanted to be trained
F Nothing, this approach was appropriate​