One of your agents has good customer satisfaction ratings but he is missing his targets for call volume because he spends too much time talking with each customer You discuss this with him but he doesn't improve How would you respond? Select all that apply.
A Suggest that he set a timer for each calls
B Frequently remind all agents to keep their calls short
C Review the key performance metrics with your team
D Start a friendly competition for the highest call volume
E Remind him to follow the script
F Monitor his calls and intervene when they run too long ​
Answers: 3
Business, 22.06.2019 05:50
Nichols inc. manufactures remote controls. currently the company uses a plantminuswide rate for allocating manufacturing overhead. the plant manager is considering switchingminusover to abc costing system and has asked the accounting department to identify the primary production activities and their cost drivers which are as follows: activities cost driver allocation rate material handling number of parts $5 per part assembly labor hours $20 per hour inspection time at inspection station $10 per minute the current traditional cost method allocates overhead based on direct manufacturing labor hours using a rate of $20 per labor hour. what are the indirect manufacturing costs per remote control assuming an method is used and a batch of 10 remote controls are produced? the batch requires 100 parts, 5 direct manufacturing labor hours, and 3 minutes of inspection time.
Answers: 2
Business, 22.06.2019 17:30
Four students are at an extracurricular activity fair at their high school and are trying to decide which clubs to join. some information about the students is listed in this chart: which describes which ctso each student should join?
Answers: 1
Business, 22.06.2019 22:50
Amonopolist’s inverse demand function is p = 150 – 3q. the company produces output at two facilities; the marginal cost of producing at facility 1 is mc1(q1) = 6q1, and the marginal cost of producing at facility 2 is mc2(q2) = 2q2.a. provide the equation for the monopolist’s marginal revenue function. (hint: recall that q1 + q2 = q.)mr(q) = 150 - 6 q1 - 3 q2b. determine the profit-maximizing level of output for each facility.output for facility 1: output for facility 2: c. determine the profit-maximizing price.$
Answers: 3
Business, 22.06.2019 22:50
What is the difference between the contractual interest rate and the market interest rate?
Answers: 1
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