Some service providers create (or at least predict) demand for certain outcomes, thus forming a specific target for their services. B It's important that the service provider do all that's necessary to fully understand the consumer's needs and expectations. C The levels of frankness and mutual understanding between the service provider and consumer go a long way in determining how well (or poorly) the service provider understands the consumer's desired outcomes. D An outcome is a tangible or intangible deliverable of an activity

An outcome is a tangible or intangible deliverable of an activity.

Explanation:

The following statements should be considered true related to the outcomes

a. The service provide develop the demand for the specific result in order to create the specific target

b. The service provider need to understand what the customer need and expectations

c. The frankness level and the mutual understanding between both the parties should be there so that it checks the service provider understanding how better or worst they understand the customer needs

So the last option is considered

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