Cost of Quality Report A quality control activity analysis indicated the following four activity costs of a hotel: Inspecting cleanliness of rooms $175,000 Processing lost customer reservations 40,000 Rework incorrectly prepared room service meal 20,000 Employee training 265,000 Total $500,000 Sales are $4,000,000. Prepare a cost of quality report. Round percent of sales to one decimal place. Cost of Quality Report Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales Prevention $fill in the blank 1 fill in the blank 2 % fill in the blank 3 % Appraisal fill in the blank 4 fill in the blank 5 % fill in the blank 6 % Internal failure fill in the blank 7 fill in the blank 8 % fill in the blank 9 % External failure fill in the blank 10 fill in the blank 11 % fill in the blank 12 % Totals $fill in the blank 13 fill in the blank 14 % fill in the blank 15 %

technology is the application of knowledge and tools to solve problems and perform tasks more efficiently. t/f

The link between volume of production and the cost of building manufacturing operations is particularly important in industries characterized byanswers: process innovations.product manufacturing.product innovation.process manufacturing.

Who is better at multi-tasking? in business, employees are often asked to perform a complex task when their atten-tion is divided (i.e., multi-tasking). human factors (may 2014) published a study designed to determine whether video game players are better than non–video game play-ers at multi-tasking. each in a sample of 60 college stu-dents was classified as a video game player or a non-player. participants entered a street crossing simulator and were asked to cross a busy street at an unsigned intersec-tion. the simulator was designed to have cars traveling at various high rates of speed in both directions. during the crossing, the students also performed a memory task as a distraction. two variables were measured for each student: (1) a street crossing performance score (measured out of 100 points) and (2) a memory task score (measured out of 20 points). the researchers found no differences in either the street crossing performance or memory task score of video game players and non-gamers. “these results,” say the researchers, “suggest that action video game players [and non-gamers] are equally susceptible to the costs of dividing attention in a complex task”