You have been put in charge of managing the implementation of a new Customer Relationship Management (CRM) system. List all the steps that you as the project manager and your team will need to complete to get the CRM system developed and operational. The steps will include all the processes that must be accomplished as well as the subprocesses. This is called a work breakdown structure (WBS). This example of a WBS when registering for class (as opposed to developing a website) will give you an idea of how to create your WBS.
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