You are a network administrator for your company. A user calls and tells you that after stepping on the network cable in her office, that she can no longer access the network. You go tot he office and see that one of the user's stiletto heels has broken and exposed some of the wires in the Cat 5 network cable. You make another cable and attach it from the wall plate to the user's computer.

What should you do next in your troubleshooting strategy?

- Establish what has changed.

- Recognize the potential effects of the solution.

- Document the solution.

- Test the solution.