A large pizza business makes pizzas and sells them. The pizzas are manufactured and kept in cold storage for not more than two weeks.

The business is split into a number of functional units. There is Production Control,

Manufacturing, Stores, Accounts, Sales, Shipping and Purchasing. Production Control are responsible

for organising which pizzas to produce in what order and in what quantity. They need to schedule the

production of the pizzas according to the current and expected sales orders together with the number of

pizzas already in Stores. Manufacturing take the raw materials from the Stores and manufacture pizzas

returning the completed goods to the Stores. Accounts deal with the payments for the pizzas when

delivered to the customer and the payment to the suppliers of the raw materials. Sales deal with customer

orders whilst Purchasing organise the buying of raw material from suppliers. Shipping manage the

packing and delivery of the goods to the customer with a delivery note.

When a sales order is received by sales they record what is being ordered and by whom. They

also record the details of the expected date of delivery. Production Control access this information and

make sure that, if required, pizzas are produced by Manufacturing and are ready in Stores for when the

delivery needs to be made.

After the delivery is made Accounts make sure that the customer receives an invoice and that

payment for the invoice is received at which time a receipt is issued. Purchasing look at the current stock

of raw materials and by using current stock levels, supplier turn around times and quantity to be ordered

decide what needs to be ordered on a daily basis. Their aim is never to run out of an ingredient but to

minimise the amount of raw material kept in stock.​