Business, 31.01.2020 06:42 THEOUTCOMER

One of your customers has just said to you, "the service here is terrible." you should say: "what is it about the service that you have not liked " "would you like to fill out a complaint form? i can get one for you." "i realize our service is poor today. we are understaffed, so i apologize." "i am really sorry to hear you say that, but we are trying as hard as we can."

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One of your customers has just said to you, "the service here is terrible." you should say: "what i...

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