The Jones Company has a very limited return policy for its products, and a customer can only return an item with a store receipt. The Jones Company has established this return policy without any customer satisfaction research. While the Jones Company thinks its policy is fair, many customers do not. A service-providing firm like the Jones Company that does little or no customer satisfaction research is most likely to experience a gap between . a. the service quality specifications and the service that is actually provided b. the customers' wants and what management thinks customers want c. what the company provides and what the customer is told it provides d. management's perception of what customers want and the quality specifications it develops
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Business, 22.06.2019 12:50
Afirm’s production function is represented by q(m,r) = 4m 3/4r1/3, where q denotes output, m raw materials, and r robots. the firm is currently using 6 units of raw materials and 12 robots. according to the mrts, in order to maintain its output level the firm would need to give up 2 robots if it adds 9 units of raw materials. (a) true (b) false
Answers: 3
Business, 22.06.2019 21:00
Mr. beautiful, an organization that sells weight training sets, has an ordering cost of $40 for the bb-1 set. (bb-1 stands for body beautiful number 1.) the carrying cost for bb-1 is $5 per set per year. to meet demand, mr. beautiful orders large quantities of bb-1 seven times a year. the stockout cost for bb-1 is estimated to be $50 per set. over the past several years, mr. beautiful has observed the following demand during the lead time for bb-1: demand during lead time probability40 0.150 0.260 0.270 0.280 0.290 0.1total 1.0the reorder point for bb-1 is 60 sets. what level of safety stock should be maintained for bb-1?
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Business, 23.06.2019 00:40
An upper-middle-class manager tends to have hostile relationship with the working-class employees in the firm because of his tendency to perceive himself as superior to them based on his class background. in this example, the manager exhibits: question 14 options: 1) class consciousness. 2) cultural awareness. 3) social mobility. 4) group orientation.
Answers: 3
Business, 23.06.2019 03:30
Sub to "j h" yt channel to be entered in a giveaway $50 visa
Answers: 1
The Jones Company has a very limited return policy for its products, and a customer can only return...
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