You received notice that one of your customers received a shipment of defective products, and the customer wants a replacement. You immediately investigated the situation and found that the seals on the devices were not installed correctly, they leaked during shipment, and you will send a replacement shipment. Here's a possible adjustment-grant (good news) message. Subject: Defective Shipment Complaint
We have received your claim reporting that our shipment of medical devices arrived in badly damaged condition. We regret the inconvenience caused you and can understand your unhappiness. Please accept our apologies.
Following our standard practice, we investigated the situation thoroughly. Apparently, the fault was in our failure to check the seals carefully. As a result, fluid escaped in transit, damaging the exteriors of the devices. We have taken corrective measures to assure that future shipments will be more carefully checked.
I am pleased to report that we are sending a replacement order. It will be shipped today by Crimson Line Motor Freight.
Again, we regret any inconvenience.
Critique
(After making comments above, replace this text with your critique) - Summarize your critique of the message above and briefly outline your plans for revision. Use communication theories/terminology discussed in class and from your textbook to support your discussion.
Revision
(Replace this text with your revision).
1. Comment. Make comments on the example message. Write your comments - what is wrong with what you have highlighted and what can be improved?
2. Critique. Write a summary of your critique and outline for revisions
BCOM
3. Revise. Write a revision of the message
You can invent people’s names, addresses, details, etc. when necessary BUT do not change the core information provided in the original message.