Dave invests in a bond that yields 3.50% annual effective for 10 years. The bond pays coupons at a rate of 3.50%, payable semi-annually. It has a redemption value of $75. Mike invests in a 5 year bond. The bond pays coupons at a rate of 14.00%, payable quarterly. It has a redemption value of $150. Mike paid twice the price for his bond compared to what Dave paid. Both bonds have a face amount of $100. Calculate the annual effective yield for Mike's bond.

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?