Business, 09.04.2021 03:10 erykp17

At Jack's Automotive Repair, the mechanics rarely interacted directly with customers. Work orders were processed by the customer service department and passed on to the mechanics. After experiencing excessive customer complaints about the poor quality of work, Jack realized he was not motivating his mechanics to do quality work. To rectify the situation, Jack designated all of his employees as customer service representatives. The mechanics' roles were expanded to include direct customer contact. This motivational technique is called

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At Jack's Automotive Repair, the mechanics rarely interacted directly with customers. Work orders we...

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