Business, 31.03.2021 03:00 gloriahope3017

Take a look at a sample importance-performance model for a few different consumer segments in the airline industry. Please indicate which response(s) are correct based on this information. A. Charter flights serve the elite (top 1%) consumer segment well.
B. Southwest is the second best option for business travelers.
C. The preference of budget travelers line up with what Delta has to offer more than what Southwest has to offer.
D. Delta could reasonably offer service to both elite and budget consumer segments.

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