The repair shop owner feels that he is losing many customers needing routine repair because of the long wait. He dedicates one hoist for routine repair and one for major repairs. A study indicates that routine repairs are processed at the rate of 3 per hour and major repairs at the rate of 1 per hour. There are now 5 people waiting on average for routine repairs and 3 waiting on average for major repairs.
Required:
With the new system, what is the average waiting time over all customers
Answers: 2
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The repair shop owner feels that he is losing many customers needing routine repair because of the l...
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